Returns & Exchanges

At Kreafolk, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original condition. Whether you have changed your mind or received a defective product, our team is here to ensure a smooth and transparent resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to begin the return authorization process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a credit to your original payment method within 5-7 business days.